Terms & conditions

Grievance Policy

Important: Grievance cell must be approached post contacting the “Customer Support” of Gatim where the desired resolution was not served. Any direct communication to the Grievance cell will be redirected to “Customer support” for further assistance. All Grievances related to the purchase or services shall be addressed by writing to us to customercare@gatim.in

*The officer will get back to the customer within 3 business days of reporting an issue

*Redress or closure to a grievance might take around one month from the date of receipt of the complaint


You agree to defend, indemnify and hold Gatim and its affiliates harmless from and against any and all claims, damages costs and expenses, including attorneys’ fees, arising from or related to your use of the site.


The fit of our clothing depends on the cut, fabric, and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product Properties And Wash Care

All of Gatim’s products are handcrafted using the finest natural fibres. The subtle variations in colour, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity.

Colours: We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade.

All our products should be dry cleaned only.

Product Descriptions

Gatim.in and its affiliates attempt to be as accurate as possible. However, gatim.in does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by gatim.in itself is not as described, your sole remedy is to return it in unused condition.

Risk of Loss

All items purchased from Gatim.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Gatim.in or it’s content suppliers. The compilation of all content on this site is the exclusive property of Gatim.in. All software used on this site is the property of Gatim.in or its software suppliers.

No Warranties

This site, the information and materials on the site are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. There is no warranty of any kind, express or implied, regarding third party content. There is also no warranty that this site will be free of any computer viruses. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.


Gatim Fashions Private Limited reserves the right, in our sole discretion, to change, modify, add or delete portions of the terms of this privacy policy at any time. Your use of our website following any such amendments/changes will be deemed to be confirmation that you accept those amendments and gatim.in does not bear responsibility for updating Users on the same.