Return & Exchange Policy

About Return Policy

  • We have 07 Days Return Policy.
  • Purchased products can be returned within 07 days from the date of delivery.
  • Due to the hygiene concern, return is not available for Masks.
  • We will have the product picked up from  your end free of cost.
  • Please return the product in its original condition, keeping the tags and packaging intact
  • Once we receive the product and quality check is done, we will refund the amount to your Gatim Wallet. You can avail it any time for a purchase in the future.
    If the product fails in the quality check, we will be unable to accept the product for a return.
  •  In case a customer wants his or her damaged/wrong or defective product back, they have to bear the delivery charges.
  • If a customer wants to cancel the order, he/she can do the same by Emailing us –support@gatim.in (From 10 AM to 7 PM, Mon to Sat) or you can send us a message on our company number by clicking on the whatsapp icon on the bottom left on your home page.
  • Any promotional voucher (Gift Voucher, Discount or any other offer voucher) used for the cancelled orders will not be refunded.
  •  Gatim Fashions Pvt. Ltd. Reserves the right to alter any / all the Terms and Conditions
  •  Terms are void where prohibited by law. Terms and Conditions of the Voucher are governed by laws of India.
  • Any dispute between the GFPL and the Service Provider shall be resolve by mutual discussions between the authorized signatories. If the dispute remains unresolved, the parties may refer such dispute to a court of law located within the jurisdiction of courts in Kolkata only.

About Exchange Policy

  • We have a 07 Days Exchange Policy.
  • To exchange your product, log into your account on www.gatim.in and click on the order number. You will be directed to your order where you can click on exchange. Once you do so, you will be given the choice to change the product or size as per your requirement.
  •  We will have the product picked up and exchange free of cost.
  •   Purchased products can be exchanged within 07 days from the date of delivery.
  •   Due to the hygiene concern, exchange is not available for Masks.
  •  Please return the product in its original condition, keeping the tags and packaging intact
  • The exchange will be initiated once we receive the product and quality check is done.
  • If the product fails in the quality check, we will be unable to exchange the product.
  •  In case a customer wants his or her damaged/wrong or defective product back, they have to bear the delivery charges.
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